Start with the transaction, not just the shipment.
An import arrangement depends on the goods, the buyer and seller, and the responsibilities each party will take. We review these details before defining an IOR service or an import coordination scope.
Your company may already act as importer of record and need operational support. Another transaction may call for an eligible third-party IOR arrangement. These are different service needs.
Where support can fit
- A U.S. manufacturer buying components or finished goods from an overseas supplier.
- A buyer with an existing source who needs help coordinating import documents and U.S. delivery.
- A supplier whose customer needs an agreed delivered arrangement.
- A repeat import program that will feed U.S. stock and scheduled releases.
An agreed scope for your goods
- Review product descriptions, origin, parties and the proposed transaction.
- Define importer responsibilities and the information needed for review.
- Coordinate commercial documents and communication with the appropriate licensed customs broker.
- Align arrival, release and delivery information with the receiving location.
Acceptance depends on the specific goods and transaction. Product requirements, duties and service scope are confirmed before shipment.
IOR and customs broker: different roles
The importer of record carries importer responsibilities. A customs broker handles authorized customs business within its licensed role. Using a broker does not by itself remove the importer’s responsibilities.
Our service scope identifies who acts as IOR and how customs work is coordinated. Read the import planning guide.
Reference: U.S. Customs and Border Protection: tips for new importers.
Before requesting a review
- What is the product, its intended use and country of origin?
- Who is buying, selling and receiving the goods?
- What are the shipment value, quantities, timing and delivery terms?
- Does an importer arrangement or customs broker already exist?
- Will the goods go directly to a facility or into U.S. stock?
Do I need to change my supplier?
An import-support inquiry can begin with a supplier you already use. Procurement and supplier development are separate services.
Can a U.S. company request IOR support?
Yes. A U.S. company may need help with an import transaction or coordination. The review determines whether third-party IOR service or support for its existing importer arrangement fits the project.
Is every product accepted?
No universal acceptance is promised. Product details, documentation and the proposed transaction are reviewed before a service scope is agreed.
From import release to usable stock
For a stocking program, identify who confirms release, who arranges the final delivery and who receives the goods. Carry the purchase order, packing references and expected quantities into the receiving instructions. Arrival at a warehouse does not by itself establish accepted or available inventory.
Compare direct delivery, storage and staged releases, or review warehouse management.